Frequently Asked Questions | Minneapolis Hewing Hotel

GENERAL HOTEL INFO.

The Hewing Hotel is located at 300 N Washington Ave, in the North Loop neighborhood of downtown Minneapolis.

The Hewing is a smoke-free property, with no smoking allowed in the rooms or in public areas, including the Rooftop.

CHECK-IN/OUT

Guests are invited to check-in at 3 p.m. Check-out is at noon.

An early check-in may be available depending on occupancy, but we will not know until the day of arrival what may or may not be possible; feel free to call us around mid-day to see how our day is shaping up. Early check-ins are allowed on a first-come, first-served basis and are never guaranteed.

Absolutely. Bring your items to the Front Desk and we’ll store them for no charge, before check-in or after check-out.

RESERVATIONS

Usually, yes. Please contact the hotel directly to request a change. Some rates may not be able to be adjusted if changes are made inside of their availability window. We’d be happy to discuss options with you; give us a call at 651-468-0400, x0.

For all reservations not booked under the Pay in Advance and Save rate, if you cancel by 3 p.m. local time at least 48 hours prior to arrival, you can avoid a penalty charge of the first night’s room and taxes. If booked under the Pay in Advance and Save rate, the reservation can be cancelled but the prepaid deposit will be forfeit regardless of the reason for cancellation.

GUEST SERVICES

While we don’t have a shuttle from the airport, convenient rideshares like Lyft and Uber are available, as is taxi service or even the Metro Transit Light Rail.

The only parking the hotel is able to offer is valet, at a cost of $48 plus tax per night. Please contact us at [email protected] for other public options near the hotel.

Our Guest Services team takes great pride in knowing the neighborhood, downtown Minneapolis, and the city itself. Feel free to contact us either at the Front Desk or at [email protected] for recommendations and special requests.

We can indeed offer massage services to our guests through our partnership with the North Loop’s Halo Healing Therapies. Massage therapists will come to the Hewing and perform massages onsite, usually in our Yoga Room on the lower level, next to our Fitness Center. To learn more, or to set up a massage – or massages! – at the Hewing, contact our Guest Services team at 651-468-0400, x0.

AMENITIES

Our Fitness Center is located on the lower level, and is available to guests 24/7. We also have a Yoga Room that may be made available to guests upon request.

Complimentary WiFi is available throughout the hotel.

While robes are not pre-set in every room, all guests are welcome to request robes by contacting the Front Desk at x0.

Yes, all guest rooms come equipped with a hair dryer.

Most of our rooms are equipped with irons and ironing boards, but if you cannot locate the one in your room, call the Front Desk and one will be brought to you. We do have a few steamers available for guest use; please call the Front Desk to request one.

Yes, we have cribs available free of charge, and also Pack-N-Plays. Simply note the need on your reservation and the crib or Pack-N-Play will be waiting in your room when you check in.

Rollaways are available for a $50 charge per stay, but please be aware that they cannot be placed in Two Queen rooms or Loft King rooms. If you would like to utilize a rollaway, please note that in your reservation, or call us at 651-468-0400, x0.

While guest rooms do not have refrigerators, per se, they do have minibar coolers that keep items on the colder side of cool. Guests are welcome to remove the pre-set contents of the coolers and use them for their own purposes; we charge minibar items by consumption, not movement.

We do have a local vendor that provides next-day laundry and dry cleaning services; please check with the Front Desk for timing information. There are garment bags and laundry tickets in each guest room.

PETS

Yes! We love pets at the Hewing; dogs especially. Dogs are allowed in all areas of the hotel except for our restaurant, Tullibee, and the Rooftop. We do like to know if you are bringing a pet, as we do try to keep one floor pet-free for our guests with allergies. Also, we would like to know your pet’s name, so we can add it to our VIP Welcome Board (for Very Important Pets!) at the Front Desk!

Yes, the Hewing charges a $75 per stay pet cleaning fee for rooms hosting pets, regardless of the size, type or breed of the pet.

ROOFTOP

The spa pool and sauna on our Rooftop are open to registered guests of the hotel who are 21 or older from 9 AM until midnight, daily – no reservations required! The Rooftop Lounge is open to both hotel guests and the public on a first come/first serve basis from 5 PM until midnight, Tuesdays – Sundays.

The temperature at our spa pool fluctuates with the seasons but generally we keep it between 100 and 102 degrees, so that our guests who are expecting can also enjoy the pool!

Yes, we keep it open 365 days a year!

The spa pool is strictly an amenity for our registered guests, so no outside guests are allowed.

No, the entire Rooftop area is licensed for adults 21+.

No, you must be a registered guest of the hotel who is 21+ to enjoy the spa pool and sauna on the Hewing Rooftop. Occasionally we do have guided sauna sessions on the Rooftop, but those are ticketed events.

Only if you are a registered guest of the hotel who is 21+.

While our Rooftop Lounge can be contracted for parties and/or special events, the spa pool and sauna are amenities important to our guests, and therefore are not able to be rented out. We do occasionally host our own events on the Rooftop, but even then, guests are allowed Rooftop access during the events. If you are interested in renting out our Rooftop Lounge, please contact our Sales department.

All photography requests must go through an approval/permission process, and there may be a fee involved. To learn more, contact our Director of Lifestyle, here.

Our sauna is a true dry sauna in the finest Finnish tradition!

Yes, bathing suits or other appropriate attire must be worn in the sauna.

EVENTS

Yes! The Hewing Hotel is a premier venue for weddings. Learn more about what we can offer for weddings here.

The Hewing offers a number of event spaces, from a Private Dining room for smaller groups to up to 175 guests in our Andrews Ballroom. Learn about out event spaces here.

Contracts for all our public spaces go through our Sales department; they also would have information about availability and pricing. You can contact them here.

Groups of ten guest rooms or more are available through our Sales department; pricing and discounts would vary on number of rooms/nights and what other hotel services would be included. To learn about availability and pricing of group blocks, please contact our Sales department here.

OTHER

Feel free to access our website calendar for our sponsored events, or if you are on social media, be sure to follow us on Facebook and Instagram! We make most of our big announcements there!

Yes! Gift cards may be purchased either in person at our Front Desk, or online through Aparium, our management company. We have physical gift cards, or e-cards if you’d like, and both are good anywhere in the hotel – to defray the cost of a room, yes, but also for dinner at Tullibee or drinks on the Rooftop!

Great! Open positions at the Hewing are posted on the Careers page of Aparium, our management company. Feel free to check there often (under “Minneapolis”), and if something seems like a good fit, go ahead and start the online application there!